Frequently Asked Questions:


Why can't I see the prices for your products?

Being a wholesale supplier, Larson-Juhl Australia do not sell direct to the public, so pricing information is restricted to wholesale customer login access only.


How can I get a login for access to order from your site?

Login is available to wholesale, account holding customers only. You can learn more about creating an online account on our Regsitration Page.


Do you deal with the public?

Being wholesale, we only deal with businesses who have an ABN, and conduct professional picture framing as their primary source of income, using professional grade picture framing equipment.


How can I establish a trading account with you?

Please Contact Us to find out more.


Can I have a different login additional users & staff?

Yes, this can be arranged on request.


Can I change my password?

Yes, just click on My Account and you will have a menu option to be able to do this.


Why was my order value, different to my invoice value?

Some products, like mouldings, are sold in variable lengths, so accurate invoicing and pricing cannot be calculated until your order is picked.


Can I order chops online?

Yes, you can order moulding chops seperately to stock orders. Click Here to go to our Online Chop Order page. (Must be logged in)


What are your Shipping and Return policies?

Click here for more information.


How can I change my Shipping Address?

In order to make any temporary or permanent changes to your shipping address or other details, please contact Customer Service


How can I order moulding or matboard samples?

Please contact your local office or sales representative to arrange for any product samples you may require.


How can I collect an order that I place online?

Yes, just indicate your preferred pickup location when placing your order through the online checkout.


How long will my order take to be processed and delivered?

You order will go straight into our system within 30 mins of being submitted online. We aim to process & despatch orders by the next day where possible. Delivery time can vary based on your geographic location from our warehouse.

Chop Orders are porcessed seperately to standard stock orders, and are subject to longer processing delays during peak periods.